We can learn more from our failures than our successes. That’s why talking to former customers and dead leads can be a blessing to your sales numbers. Examining why someone didn’t buy your product or service can be as telling as a survey detailing why they did.
I’ve written before on the topic of direct mail, specifically about how it’s not a dying product like many people assume. Our roots at Haines and Company are in direct mail—still a thriving part of our business model. Yet disruptive changes in the past decade are forcing us to evolve into both a direct marketing and digital marketing agency.